Please read these terms carefully before using our services. By using Scaled Solutions, you agree to everything below.
These Terms and Conditions govern your use of Scaled Solutions services. They cover pricing, payments, cancellation, your responsibilities, and our liability. If you have any questions, contact us at scaled.solutions.nz@gmail.com.
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Scaled Solutions provides website development, automation systems, AI communication tools, messaging systems, voice automation, booking systems, and related digital services.
By using our services, you agree to these Terms and Conditions.
Our website packages are offered as one-time payments. Once your website is built and delivered, there are no ongoing fees or subscriptions required.
However, if you request additional changes, new features, or modifications that require significant development work, these will be quoted and charged separately. We will always provide a clear quote before any additional work begins.
All payments must be made in advance. All fees are non-refundable unless required by law.
Due to the nature of digital services, all payments are final. No refunds will be provided for:
Exception: If a service is proven to be not delivered as agreed, a partial refund may be considered at our discretion.
As our website packages are one-time payments, there is no subscription to cancel. Once your website is delivered, the service is complete.
If you have arranged any ongoing maintenance or additional development work, you may cancel at any time by providing written notice to scaled.solutions.nz@gmail.com. Any work already completed or in progress at the time of cancellation will still be payable.
Setup timelines depend on client responsiveness and required integrations. Clients must provide all required assets, access, and approvals. Delays caused by the client do not delay billing.
All websites built by Scaled Solutions are custom coded. Upon final payment, the client receives full ownership of their website code.
If you wish to host your website yourself or move to a different hosting provider, we can provide you with the complete source code for your site. The code is yours — there are no lock-in contracts or platform dependencies.
Your website, your code. You are free to take your source code and host it wherever you choose.
You agree to:
You must not use the services for:
⚠️ We reserve the right to suspend services immediately if misuse is detected.
Our platform includes SMS, email, and AI voice systems. You are responsible for ensuring you have proper consent to contact individuals. We are not liable for misuse of communication tools or resulting complaints.
Our services rely on third party providers including hosting, telephony, and messaging platforms. We are not responsible for outages, delays, errors, or failures caused by third parties.
We aim to provide reliable service but do not guarantee uninterrupted access. Downtime may occur due to maintenance, updates, or external factors.
We store and process data required to deliver services. You retain ownership of your data. We take reasonable steps to protect data but do not guarantee absolute security.
To the maximum extent permitted by law, Scaled Solutions is not liable for:
Total liability is limited to the total amount paid by you for the relevant service or package.
We reserve the right to suspend or terminate services at any time if these terms are breached.
We may update these Terms at any time. Continued use of services means you accept the updated Terms.
These Terms are governed by the laws of New Zealand.
If you have any questions about these Terms, reach out directly.